Refund Policy
Last updated: September 8, 2026
Digital delivery
Sigils, readings, reports and wallpapers are created for you personally and delivered instantly, so purchases are final once delivered. That said, we would rather you were happy than keep your money.
Our 14-day promise
If your order never arrived, arrived damaged or unreadable, was charged twice, or is clearly not what was described, contact us within 14 days of purchase and we will remake it or refund you in full.
Memberships
You can cancel a membership at any time from your account page. Cancelling stops future billing and your access continues to the end of the period you have already paid for. If you were charged for a renewal you did not intend and have not used the period, tell us within 7 days and we will refund it.
How to request a refund
Write to us through the contact page with the email address used at checkout and a short note about what went wrong. We reply within two business days, and approved refunds return to your original payment method within 5–10 days.
Chargebacks
Please contact us before raising a chargeback with your bank — it is almost always faster for us to simply fix the problem or refund you directly.